User Acceptance Analysis of My Pertamina Application Using UTAUT Model

Authors

  • Muhamad Bakhar Politeknik Harapan Bersama
  • T. Irfan Fajri Universitas Islam Kebangsaan Indonesia
  • Chevy Herli Sumerli A Universitas Pasundan
  • Nazaruddin Ahmad Universitas Islam Negeri Ar-Raniry Banda Aceh
  • Uli Wildan Nuryanto Universitas Bina Bangsa

DOI:

https://doi.org/10.37034/jsisfotek.v5i2.254

Keywords:

Business Competition, Application, User Acceptance

Abstract

The development of information technology makes the world of business competition increasingly fierce. Where not only private companies and MSMEs take a technological approach but also government agencies and BUMN. One of them is Pertamina, which launched the My Pertamina application and has required the use of the application in purchase transactions for subsidized pertalite and diesel fuel. After the enactment of this provision, many users found problems with its use. obstacles experienced by users, such as application errors when processing transactions or transaction data that is not appropriate, so that the application cannot be used outside Java. This study aims to find out how users accept the application and what variables are affected by using the UTAUT model. Performance Expectation, Effort Expectation, Social Influence, Facilitating Conditions, Behavioral Intention, and Use Behavior are the variables considered in this study. 200 respondents were gathered when researchers distributed questionnaires with many questions regarding factors on a Likert scale. Following data analysis, it was discovered that the variables Performance Expectation, Effort Expectation, and Social Influence all positively influence Behavioral Intention, which in turn positively influences Use Behavior.

References

Meisarah, F., Octiva, C. S., Sucipto, P. A., Satyaninrum, I. R., & Bakri, A. A. (2023). Improving Student Text Writing Ability by Utilizing the Use of Augmented Reality Feature. Jurnal Sistim Informasi Dan Teknologi, 5(1), 129–134.

Evanita, E., Khotimah, T., & bakhar Bakhar, M. (2022). Analisa Forecasting Pendaftaran Mahasiswa Baru Universitas Muria Kudus Pusat Studi: Sains dan Teknologi. Smart Comp: Jurnalnya Orang Pintar Komputer, 11(2), 162-174.

Evanita, E., Putra, D. A., & Bakhar, M. (2021). Sistem Informasi Pencatatan Transaksi Berbasis Web Di Badan Usaha Milik Desa (BUMDES) Prasaja Desa Batursari, Kecamatan Batangan Kabupaten Pati. Smart Comp: Jurnalnya Orang Pintar Komputer, 10(1), 26-29.

Rachmadi, D., Sunarto, D., & Mastan, I. (2011). Measurement Acceptance of UWKS Academic Smart Mobile Applikations Using UTAUT (Unfied Theory of Acceptance and Use of Technology). Jurnal Sistem Informasi dan Komputer Akuntansi, 11.

Firdaus, D. R., Harto, B., & Ferdiansyah, H. (2023). The Effectiveness Analysis of Distance Learning by Optimizing the Use of Information Technology. JISTE (Journal of Information System, Technology and Engineering), 1(1), 1–5.

Ferdiansyah, H., Komaria, N., & Arief, I. (2023). The Application of Support Vector Machine Method to Analyze the Sentiments of Netizens on Social Media Regarding the Accessibility of Disabilities in Public Spaces. JISTE (Journal of Information System, Technology and Engineering), 1(1), 6–10.

Ting, G., & Yanhong, D. (2012). A study on users' accaptance behavior to mobile e-books applicatin based on UTAUT model. IEEE International Conference on COmputer Science and Automation Engineering.

Sarumaha, Y. A., Firdaus, D. R., & Moridu, I. (2023). The Application of Artificial Bee Colony Algorithm to Optimizing Vehicle Routes Problem. JISTE (Journal of Information System, Technology and Engineering), 1(1), 11–15.

Saufi, M., Rofi’i, A., & Firdaus, D. R. (2023). The Analysis of User Intention to Subscribe Netflix Using UTAUT Framework. JISTE (Journal of Information System, Technology and Engineering), 1(1), 16–20.

Agus Rofi’i, Firdaus, D. R., & Moridu, I. (2023). The Analysis of User Acceptance Using UTAUT and Delone & McLean Model: Study Case of Banking Mobile Application. JISTE (Journal of Information System, Technology and Engineering), 1(1), 21–25.

Venkatesh, V., Thong, J., & Xu, X. (2012). Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology. 2015 IEEE MTT-S International Mocrowave Symposium, 157-178.

Downloads

Published

10-07-2023

How to Cite

Bakhar, M., Fajri, T. I. ., Sumerli A, C. H. ., Ahmad, N. ., & Nuryanto, U. W. . (2023). User Acceptance Analysis of My Pertamina Application Using UTAUT Model. Jurnal Sistim Informasi Dan Teknologi, 5(2), 182–186. https://doi.org/10.37034/jsisfotek.v5i2.254

Issue

Section

Articles