ARIFIN, M. S. .; FIKRI MAULANA, M. .; SUROSO, A.; SUHARTONO; MARIAM. The Role of E-Customer Satisfaction as Intervening Variable in Relationship Between E-Service Quality, E-Recovery and E-Customer Loyalty of Indonesian Railroad Access Customers. Jurnal Sistim Informasi dan Teknologi, [S. l.], v. 5, n. 3, p. 6–10, 2023. DOI: 10.60083/jsisfotek.v5i3.274. Disponível em: https://jsisfotek.org/index.php/JSisfotek/article/view/274. Acesso em: 31 jul. 2025.